Operator: ALLOWIN SYSTEM, French SARL with €7,622.45 share capital, SIREN 391 850 518, registered office at Les Arcades Escalier C, 76-78 avenue des Champs-Élysées, 75008 Paris, France.
Returns
You have 14 days from the day you receive your order to request a return, for any reason. If your order arrives in several parcels, the 14 days start on the day you receive the last one. This applies to every product, including sale and promotional items. Gift cards cannot be returned. For customers in the EU and the UK, this is your legal right of withdrawal.
How to Return an Item
- Email info@goosegolf.com with your order number. You don't need to give a reason. Customers in the EU and the UK can also use the withdrawal form at the bottom of this page, but any clear statement works.
- We reply within 1 business day with the return address.
- Ship the item back within 14 days of your request. We recommend a tracked service.
Return Shipping
Return shipping is at your expense. We don't deduct anything else from your refund.
Condition of the Item
You can try the product, just as you would in a store. Please send it back complete, with all parts and accessories, and in good condition. If it comes back damaged, incomplete, or used beyond what is needed to try it, we may reduce the refund to reflect the loss in value.
Refunds
A refund requires proof of purchase: your order number or the email address used for the order. We refund the price you paid, plus any standard delivery cost you paid on the order, to your original payment method within 14 days of your return request. We may wait until we receive the item, or proof that you shipped it, whichever comes first.
Refund not showing yet? Your bank may take a few extra days to post it. If you still don't see it, contact info@goosegolf.com.
Exchanges
Wrong size, or want a different model? Request a return within the return period above. Once the item is back with us, we ship you the replacement or refund you, your choice. Return shipping is at your expense, the replacement ships free.
Pre-orders
You can cancel a pre-order at any time before it ships for a full refund: just email us. The return period starts on delivery.
App Access
Some products include access to the Goose Golf app. If you return the product, the app access that came with it ends.
Damaged, Defective, or Wrong Item
If your item arrives damaged, is defective, or isn't what you ordered, email us with your order number and a photo. We replace it or refund you, and we pay all shipping costs.
Gifts
Received a gift? Contact us with the order number. The refund goes to the original buyer's payment method, or to you as a store credit if the buyer agrees.
Your Legal Rights
This policy adds to your legal rights, it doesn't replace them. Consumers in the EU also benefit from the 2-year legal guarantee of conformity and the guarantee against hidden defects. See our Terms of Sale. For customers in Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and the return period above only applies to change-of-mind returns. You are entitled to a written copy of this policy on request.
Withdrawal Form (EU and UK customers)
Fill in and send this form only if you wish to withdraw from the contract.
To: ALLOWIN SYSTEM, Les Arcades Escalier C, 76-78 avenue des Champs-Élysées, 75008 Paris, France, info@goosegolf.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date: