Operator: ALLOWIN SYSTEM, French SARL, registered office at Les Arcades Escalier C, 76-78 avenue des Champs-Élysées, 75008 Paris, France.
Where We Ship and Shipping Costs
We ship worldwide through our regional fulfillment partners. Shipping rates depend on your destination:
- France: Free shipping
- European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden): Free shipping
- United States: Free shipping
- International (United Kingdom, Switzerland, Norway, Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Singapore, Malaysia, Israel, United Arab Emirates): Flat rate €29
Processing and Delivery Times
Orders are processed within 1–2 business days. Estimated delivery times once shipped:
- France: 1 to 3 business days
- European Union: 2 to 5 business days
- United States: 2 to 5 business days
- United Kingdom, Switzerland, Norway: 5 to 10 business days (including customs clearance)
- Canada: 5 to 10 business days (including customs clearance)
- Other international destinations (AU, NZ, JP, KR, HK, SG, MY, IL, AE): 7 to 15 business days (including customs clearance)
Delivery times are estimates and may vary based on the carrier, your address, and seasonal volume. In rare cases of stock unavailability for international destinations, your order will be cancelled and fully refunded within 48 hours.
Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your package in real time.
Customs Duties and Import Taxes
For shipments to non-EU destinations (United Kingdom, Switzerland, Norway, Canada, and all other international destinations), local customs duties and import taxes may apply on arrival. These charges are the responsibility of the recipient and are not included in the product price or our shipping fee. Your carrier or local customs office will contact you if any payment is required before delivery.
For shipments within the European Union and within the United States, no customs duties apply.
Lost, Damaged, or Delayed Orders
If your package is lost, damaged on arrival, or has not been delivered within the estimated time frame, contact us at info@thegoosegolf.com. We'll work quickly to find a solution.